Refund Policy

Thank you for shopping with Trust Hive™. We want you to feel confident with your purchase. If you are not fully satisfied, you may request a return or exchange according to the policy below.

30-Day Return Policy

Trust Hive™ offers a 30-day return policy.

You may request a return within 30 days of receiving your order. Return requests made after 30 days may not be accepted.

Eligibility for Returns

To be eligible for a return, the product must be:

Unused or lightly inspected only
In the same condition as received
Free from damage, stains, misuse, or excessive wear
Returned with original packaging, accessories, manuals, and included items, where applicable
Accompanied by proof of purchase or order confirmation

For the Trust Hive™ Foldable Cane With LED Light, please make sure all parts, accessories, storage clasp, and travel bag are included when returning the product.

Non-Returnable Items

Returns may not be accepted if:

The product is damaged due to misuse or improper handling
The product shows signs of heavy use, wear, or customer-caused damage
Original packaging or included accessories are missing
The return request is made after 30 days
The product was purchased from another seller or third-party store

How to Request a Return

To request a return, contact us at:

Email: info@trusthive.store

Please include:

Your full name
Order number
Phone number
Reason for return
Clear photos or videos of the product, if there is an issue

Our support team will review your request and guide you through the return process.

Return Shipping

Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

If the return is approved, we will provide instructions on where and how to send the item back.

Please do not send any product back without contacting us first.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved.

If approved, the refund will be processed according to the original payment method or another agreed refund method.

Refund processing time may vary depending on your bank, payment provider, or payment method.

Cash on Delivery Refunds

For Cash on Delivery orders, refunds may be processed through a mutually agreed method, such as bank transfer, mobile wallet, or another available option.

Customers may be asked to provide correct refund details.

Exchanges

We offer exchanges if the item received is defective, damaged, incorrect, or eligible for replacement under our policy.

To request an exchange, contact us at:

Email: info@trusthive.store

Please include your order number and clear photos or videos of the issue.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, missing parts, or incorrect, contact us as soon as possible so we can review the issue and provide a suitable solution.

You may be asked to provide photos or videos of the product and packaging.

Change of Mind

If you change your mind after receiving the product, you may request a return within 30 days, provided the item is unused, undamaged, and returned with all original packaging and included accessories.

Return shipping costs may apply.

Order Cancellation

If you want to cancel your order, please contact us as soon as possible.

Orders that have already been shipped may not be cancelled. In that case, you may request a return after receiving the product, according to this policy.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please allow processing time depending on your payment method.

You may also check with your bank or payment provider.

If you still need help, contact us at:

Email: info@trusthive.store

Contact Us

For refund, return, or exchange questions, please contact us at:

Email: info@trusthive.store