Frequently Asked Questions

How long does delivery take?

We offer FREE delivery across the UAE, with most orders arriving within 24–48 hours.

Do you offer free shipping?

Yes! Every order includes FREE shipping anywhere in the UAE.

How can I track my order?

Once your order has been dispatched, you'll receive your tracking details via email or SMS (where applicable).

Is the Hair Bakhoor rechargeable?

Yes. The device features a rechargeable battery, making it convenient for everyday use and travel.

What type of bakhoor can I use?

The Hair Bakhoor is compatible with most traditional bakhoor, including wood chips, resins, incense blends, and similar aromatic materials.

Does it require charcoal?

No. The built-in electric heating system heats the bakhoor directly, eliminating the need for charcoal.

Is it suitable for all hair types?

Yes. The Hair Bakhoor is designed for use on all hair types.

Is it safe to use?

Yes. When used according to the instructions provided, the device is designed for safe and convenient everyday use.

What payment methods do you accept?

We accept secure payment methods available at checkout, including Cash on Delivery (where available) and online payment options.

Can I return my order?

If you receive a damaged or incorrect item, please contact our customer support as soon as possible. We'll work with you to resolve the issue quickly.

How can I contact Trust Hive™?

You can reach our support team anytime through our Contact Us page or by using the contact information provided on our website. We're always happy to help.