Terms & Conditions
Welcome to Trust Hive™. These Terms & Conditions explain the rules and conditions for using our website and purchasing products from our store.
By visiting our website or placing an order, you agree to follow these Terms & Conditions. Please read them carefully before using our website.
1. General Information
This website is operated by Trust Hive™. Throughout the site, the terms “we,” “us,” and “our” refer to Trust Hive™.
By using our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Payment Policy, Return Policy, and any other policies listed on our website.
2. Product Information
We try our best to provide accurate product descriptions, images, specifications, pricing, and availability.
However, slight differences may occur due to screen settings, product updates, photography, or supplier changes.
Trust Hive™ reserves the right to update, modify, or discontinue any product at any time without prior notice.
3. Product Use
Products sold by Trust Hive™ are intended for general support, comfort, and convenience.
The Trust Hive™ Foldable Cane With LED Light is designed to provide additional walking support, stability, and low-light visibility. It should be used responsibly and according to the product instructions.
This product is not a substitute for professional medical advice, treatment, or diagnosis. If you have a medical condition, injury, balance issue, or mobility concern, please consult a qualified healthcare professional before use.
4. Orders
When you place an order, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.
We reserve the right to cancel or refuse any order if:
The information provided is incorrect or incomplete
We cannot confirm the order
The product is unavailable
Payment is not completed or verified
Fraudulent or suspicious activity is detected
Delivery is not possible to the provided address
5. Pricing
All prices are listed on our website and may change without prior notice.
We make every effort to ensure pricing is accurate. If a pricing error occurs, we reserve the right to cancel the order or contact you before processing it.
6. Payment
Accepted payment methods are shown at checkout.
For Pakistan customers, available payment options may include Cash on Delivery, online payment, bank transfer, mobile wallet, or other methods shown at checkout.
By placing an order, you agree to pay the full order amount, including product price and any applicable charges shown at checkout.
7. Shipping
Trust Hive™ offers free shipping on all orders within Pakistan.
Orders are usually processed as quickly as possible, and estimated delivery is typically within 2–3 business days after shipping.
Delivery times may vary depending on location, courier availability, weather, holidays, or unexpected delays.
8. Delivery
Please provide a correct phone number and full delivery address at checkout.
If the courier cannot deliver your order due to an incorrect address, unavailable recipient, or unreachable phone number, delivery may be delayed or the order may be returned.
Trust Hive™ is not responsible for delays caused by incorrect customer information or courier-related issues outside our control.
9. Returns
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the product should be unused, undamaged, and returned with its original packaging and included accessories, where applicable.
Returns may not be accepted if the product is damaged due to misuse, improper handling, or normal wear and tear.
Approved returns will be handled according to our Return and Refund Policy.
10. Refunds
Refunds, if approved, will be processed according to the original payment method or another agreed method.
Refund timing may vary depending on the payment provider, bank, courier, or internal review process.
Shipping, handling, or service charges may be non-refundable where applicable.
11. Product Availability
Product availability may change without notice.
If an ordered product becomes unavailable after purchase, we may contact you to offer an alternative, delay shipment, or cancel and refund the order where applicable.
12. Warranty or Guarantee
Some products may include a guarantee or warranty as mentioned on the product page.
The guarantee does not cover damage caused by misuse, accidental damage, improper use, unauthorized repair, or normal wear and tear.
Customers may be required to provide proof of purchase when making a warranty or guarantee claim.
13. Website Use
You agree not to misuse our website.
You must not:
Use the website for illegal purposes
Try to interfere with website security
Copy or misuse website content without permission
Upload harmful code, spam, or malicious content
Provide false information
Attempt fraudulent purchases or chargebacks
14. Intellectual Property
All website content, including text, images, logos, graphics, product descriptions, layout, and design, belongs to Trust Hive™ or its content providers unless stated otherwise.
You may not copy, reproduce, sell, or use our content without written permission.
15. Third-Party Services
Our website may use third-party services for payments, delivery, analytics, advertising, hosting, or customer support.
We are not responsible for the actions, policies, or services of third-party providers. Their own terms and policies may apply.
16. Limitation of Liability
Trust Hive™ is not responsible for any direct, indirect, accidental, or unexpected loss caused by:
Improper product use
Incorrect customer information
Delivery delays
Website interruptions
Third-party service issues
Unauthorized access beyond our reasonable control
Our liability is limited to the amount paid for the product, where applicable by law.
17. Customer Responsibility
Customers are responsible for using products safely and appropriately.
For mobility support products, users should make sure the product is correctly adjusted, properly assembled, and suitable for their personal needs before use.
If unsure, consult a healthcare professional or caregiver before using the product.
18. Changes to Terms
We may update these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date.
Continued use of our website after changes means you accept the updated Terms & Conditions.
19. Contact Us
For questions about these Terms & Conditions, orders, or support, please contact us at:
Email: info@trusthive.store